Refund Policy

Effective Date: 1st January 2025

At Tastebud Academy, we are committed to providing high-quality educational services that help students achieve their academic goals. Your satisfaction is important to us, and we understand that sometimes plans change. Please review our refund policy below for details on cancellations, rescheduling, and refund eligibility.

1. Tutoring Session Refunds

a)Single Sessions

Cancellation with 24+ hours’ notice: Full refund or option to reschedule.
Cancellation with less than 24 hours’ notice: No refund, but we may allow one courtesy reschedule per client per term.
No-shows: No refunds or rescheduling.

b)Packages (Multiple Sessions)

Unused sessions within a package may be refunded if requested within 14 days of purchase and if none of the sessions have been used.
If sessions have been used, a prorated refund may be issued based on the full single-session rate, not the discounted package rate.
Refunds are not available after 30 days from purchase.

2. Group Classes & Workshops

Cancellation with 72+ hours’ notice: Full refund or credit toward a future class.
Cancellation with less than 72 hours’ notice: 50% refund or credit.
No-shows: No refund.

3. Technical Issues or Tutor Cancellations

If a session is cancelled by Tastebud Academy or a tutor due to technical issues or unforeseen circumstances, you will receive the option to reschedule or receive a full refund.

4. How to Request a Refund

To request a refund, please contact us at enquiry@tastebudacademy.com with the subject line "Refund Request" and include your full name, session date, and reason for the request. We aim to respond to all refund requests within 7 business days.

5. Returns, Refunds and Exchanges for products purchased from our Online Shop

Returns

You have 30 days from the date of purchase to return an item.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
Receipt or proof of purchase is required.

Non-Returnable Items
Certain items cannot be returned, including:

Items marked as final sale
Used or damaged products not due to manufacturing defects

Refunds

Once we receive your item, we will inspect it and notify you of the status.
If approved, your refund will be processed back to your original method of payment within 5–10 business days.
Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at enquiry@tastebudacademy.com . Shipping Returns
You are responsible for paying for your own shipping costs for returning your item (unless it's due to an error on our part).
Consider using a trackable shipping service or purchasing shipping insurance—we can’t guarantee that we will receive your returned item.

6. Payment Disputes

Filing a chargeback without contacting us first may result in immediate suspension of services. We encourage open communication and will work with you to resolve any issues promptly.
Need help?
Please contact us at enquiry@tastebudacademy.com
Or, Call us at +1(877)337-8126
or visit our Contact Us page for further assistance.